Our Quality Procedures
We know that when you order a custom piece of work you expect perfection. The truth is, unfortunately, that most companies don't always live up to their promises and enticing guarantees. In fact, under UK law, a guarantee doesn't even mean your order will be problem-free; it simply means that if something goes wrong, the company will repair or replace goods that don't meet the standard agreed.
Getting Things Right First Time
UKEssays is committed to only ever delivering the best work.
Every step we take at UKEssays is to produce fantastic quality work, that always aims to meet your specific needs and requirements.
Our success has been built on the quality of the work that we deliver. We've been operating since 2003 and our experience has taught us that, ultimately, getting your work completed to the quality you expect on time is what you really want. Whilst this might not sound like much, it does take a lot of hard work to deliver. We work hard at every stage of your order to ensure the quality is exactly what you need.
We believe in total transparency when it comes to our quality processes
Unlike some of our competitors, we're very transparent about the recruitment of our writers. We don't make any ridiculous claims, such as all of our writers being from the University of Oxford or Cambridge University. Instead, we ensure that your writer is always qualified at or above the level you have ordered; we check that they are who they say they are; and, finally, we ensure that they are capable of delivering the level of work we expect through appropriate testing during the recruitment process.
We Use Deep, Rigorous Quality Control Checks
Every single order goes through rigorous quality control and is checked against your instructions and academic standards by qualified professionals. We take the time with each order to complete a comprehensive quality report, which we release to you upon completion of your order.
We Offer Extensive Guarantees
The guarantees are the foundation of our service. We are so confident in our quality control that we guarantee to deliver every order on time and free from plagiarism. Each piece of work is personalised to your requirements. If we don't keep our guarantees, then we'll provide you with a full refund.
We Only Hire & Match Full Qualified Writers To Your Order
We insist that the writer who works for you must have studied in the same country where you are studying. This means that, if you’re studying in London, then you’ll only ever have a writer who studied in the UK completing your work. In depth, hands-on knowledge of a country's academic system is essential in the completion of your work, so even if someone got a 1st from Cambridge, we won’t trust them to complete an Undergraduate B grade order for a student at the University of Melbourne.
We Solve Problems With Fast Resolutions
Sometimes things go wrong - it's bound to happen when you deliver such a tailored product. Here at UK Essays, however, we've dedicated additional resources to ensuring that, when things go wrong, we resolve them promptly and, in the vast majority of cases, this occurs before you even see the work. Our dedicated Quality Control and After Care teams have been developed to ensure every order is delivered to our high-quality expectations. Our Quality Control team review every piece of work and our After Care team are waiting to resolve any problems or issues you have with your order.
We Build On Our Success
We're happy and proud of the quality of work we deliver but it's only from learning from past mistakes that we got to where we are today. We still cultivate the feedback culture that has brought us our success and ask for feedback from you on every single piece of work that you receive. Even now we still deliver small changes based upon customer feedback.
We Use Our Unique System
In the early days we relied on forms and paper to keep track of your orders - we now have a fully customised order and account management system. This allows us to keep track of your order, chase it promptly and communicate with you effectively. We've dedicated almost 8,000 days of programmer's time coding our system to ensure you get exactly what you expect when it comes to your order's due date.
Undergraduate 2:1 qualification and above
All of our writers hold at least an undergraduate 2:1 standard degree, with the greater number of them holding Masters level qualifications. We always assign a writer qualified at or above the grade you ordered, so if you order a masters Distinction, you don't need to worry about your writer's expertise – you'll get a Masters Distinction or PhD qualified writer for your order.2.
Valid personal documents and contact details
When recruiting our writers, we're very careful to make sure that they are who they say they are. We check the documents we receive against a photo ID of the individual and a recent utility bill to ensure they are exactly who they say they are and truly hold the correct qualifications. Alongside this, we expect correct contact details and we call new writers before providing them with work. Fraudsters providing fake documents in order to obtain freelance writing work is common due to our attractive rates, so we train our team to make sure such fraudsters never get onto our books.3.
History of high quality writing
Whether or not our writers realise it, they are all tested to guarantee the quality of their academic writing and attention to detail. We check the quality of writing in everything we receive from potential writers, all the way down to a thorough proofreading of their application itself. New researchers are provided with trial work to ensure they meet our high standards and only then are they allowed to apply openly for work without restriction.
The Quality Control Process at UKEssays
If you're concerned about the quality of work you may receive from a custom writing service, then you'll be reassured to hear that we're completely transparent about our quality control process. We maintain a large internal team of quality control staff as well as making use of external specialists to ensure your work is checked by a subject-specific academic expert.
We can help you no matter what level you're writing for. Many of our writers hold Masters degrees or higher, so we can help regardless of whether you are writing an undergraduate essay or postgraduate thesis!
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